Just when you think that you should know everything about each other and nothing will surprise you... :)
I bought M&M's for our church VBS. I signed up to bring M&M's because we don't usually eat them so I knew that I wouldn't be tempted to open them up from the time I bought them to when I dropped them off at church. Then I totally spaced on bringing them to church and here it is VBS week and they're still at our house. So we dug in. I poured a bowl and we've been munching on them for the past week or so. Steve came home from work the other day and asked where all the red ones were? I ate them of course. Doesn't everyone eat their M&M's color by color?
Wednesday, June 24, 2009
Monday, June 22, 2009
number 6
Today is our 6th anniversary! Nothing too special today, just dinner out and spending time together. We were each gone in opposite directions over the weekend so it's nice to have a little down time to reconnect.
Wednesday, June 17, 2009
Good and Bad
An example of bad customer vs good customer service service learned from recent experiences.
United Airlines won't refund my stolen items. What's worse, they won't even talk to me about it. I have to email them. I spent time on the phone going around in circles with people who wouldn't talk to me about it, then finally someone gave me an email address and that's all I get. I emailed back and forth and they won't tell me anything further than the fact that they won't reimburse me. Apparently when you buy a ticket they tell you that you shouldn't pack anything of value in your suitcase because they aren't responsible. I'm still emailing them back and forth, but I doubt anything will come of it.
As for the good example, I am so totally thrilled with the company that built my hair dryer. I know it's trivial, but it's so refreshing when you come across a company that stands behind their product and their customers. Almost 2 years ago I bought a hairdryer and in recent months the concentrator nozzle has been melting. It had gotten to the point that a couple of holes were in the sides. I searched everywhere online and in a few stores to find replacement nozzles without buying the whole dryer again for over $50. So I emailed the company on the side of the dryer and found out that the dryer is made by Helen of Troy. I emailed Helen of Troy back and forth a few times and they told me to send the entire dryer back to them, and they'd replace it for FREE! All because they didn't have any replacement concentrator attachments and the dryer was less than 2 years old :) Boy that made my day. I will definitely be buying their products in the future!
And as another example of bad customer service, in my search for the replacement nozzle, I called a beauty supply store here in town to see if they could order replacements. I talked to someone who was obviously busy, but she told me that they had a catalog and could order the part if I came into the store. I made the 20 minute drive out there that weekend, and they took one look at my dryer and told me that they couldn't order it. I made the comment that it would have been nice to know that before I wasted an hour of my day making the trip out there and they told me that I should have called first... errr!
United Airlines won't refund my stolen items. What's worse, they won't even talk to me about it. I have to email them. I spent time on the phone going around in circles with people who wouldn't talk to me about it, then finally someone gave me an email address and that's all I get. I emailed back and forth and they won't tell me anything further than the fact that they won't reimburse me. Apparently when you buy a ticket they tell you that you shouldn't pack anything of value in your suitcase because they aren't responsible. I'm still emailing them back and forth, but I doubt anything will come of it.
As for the good example, I am so totally thrilled with the company that built my hair dryer. I know it's trivial, but it's so refreshing when you come across a company that stands behind their product and their customers. Almost 2 years ago I bought a hairdryer and in recent months the concentrator nozzle has been melting. It had gotten to the point that a couple of holes were in the sides. I searched everywhere online and in a few stores to find replacement nozzles without buying the whole dryer again for over $50. So I emailed the company on the side of the dryer and found out that the dryer is made by Helen of Troy. I emailed Helen of Troy back and forth a few times and they told me to send the entire dryer back to them, and they'd replace it for FREE! All because they didn't have any replacement concentrator attachments and the dryer was less than 2 years old :) Boy that made my day. I will definitely be buying their products in the future!
And as another example of bad customer service, in my search for the replacement nozzle, I called a beauty supply store here in town to see if they could order replacements. I talked to someone who was obviously busy, but she told me that they had a catalog and could order the part if I came into the store. I made the 20 minute drive out there that weekend, and they took one look at my dryer and told me that they couldn't order it. I made the comment that it would have been nice to know that before I wasted an hour of my day making the trip out there and they told me that I should have called first... errr!
Thursday, June 4, 2009
projects
Here are some before and after pics from my latest house project. I'm actually pretty proud of myself, this is the first big thing that I've tackled around the house without Steve's muscles to back me up :) I painted a few of the walls around our eating area in our kitchen. Our house is really open on the main floor, so the biggest task was deciding where/how to stop. I've still got to touch up the edges a bit, but the main work is done.
Before:
After: (and yes, I do know how bad my old camera is... it's the only one I've got left now sadly)
Before: The "island" area, right behind our eating area
After: And a close-up of some of the areas that need more finishing work.
I absolutely love the new color. I'm wanting more walls to be painted this color now. Notice I didn't say that I wanted to paint more. Yikes am I sore after only like 6 hrs of work :)
I'm heading out to visit my parents for a few days of fun and relaxation after this week of productivity!
Before:
After: (and yes, I do know how bad my old camera is... it's the only one I've got left now sadly)
Before: The "island" area, right behind our eating area
After: And a close-up of some of the areas that need more finishing work.
I absolutely love the new color. I'm wanting more walls to be painted this color now. Notice I didn't say that I wanted to paint more. Yikes am I sore after only like 6 hrs of work :)
I'm heading out to visit my parents for a few days of fun and relaxation after this week of productivity!
Monday, June 1, 2009
my first week of unemployment
Ahh, what should I do with my time?? I spent this morning on the phone with United Airlines. We'll see where that gets me and maybe I'll share the details later. I've got a load of laundry in the wash, a steak that will marinate for a few hours before I grill it for dinner, and I plan on stopping by the store later this afternoon to grab a gallon of paint and begin a new house project. Ahh, I feel like I have all the time in the world now :)
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